Cancellation, Returns and Exchanges


We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shoes.monkweil@gmail.com. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shoes.monkweil@gmail.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You may exchange an item only once. Once an exchange has been processed, the item(s) cannot be returned or exchanged and the transaction will be considered final. If the product has been delivered wrongly by us, we will exchange it even if it exceeds the “one exchange only” policy.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once the product is inspected and found to be in resalable condition, the refund will be processed within 7 business days. Return shipping cost of Rs. 250/- will be deducted from the refund amount. In case of COD order, 2% of the product value will also be deducted. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Order Cancellations (When can I cancel my order?)

After receiving your order, our customer care team will contact you to confirm the order via email, phone, sms and Whatsapp. If you do not respond to our order confirmation attempts, your order will be auto cancelled within 48 hours of order placement.

If you wish to cancel your order, please email us at shoes.monkweil@gmail.com; or call or WhatsApp us at +91  7718856571 BEFORE your order has been dispatched from our warehouse. Once we dispatch the order, we won’t be able to accept any cancellation requests. You can MODIFY your order once at the time of confirmation